1. The Service
Affiliatr is a software platform that lets you run an affiliate (referral) programme: invite and manage partners, generate referral links and coupon codes, track clicks and conversions, calculate commissions, and facilitate payouts to your partners through Stripe. We provide the software and tooling; we are not a party to the commercial relationship between you and your partners or your customers.
2. Eligibility and account
You must be at least 18 and able to enter into a contract. You are responsible for the accuracy of the information you provide, for activity that occurs under your account, and for keeping your sign-in credentials secure. You must notify us promptly of any unauthorised use.
3. Free trial, plans and billing
- New accounts may start with a free trial. At the end of the trial, or when you choose a paid plan, your subscription begins and recurring fees become payable.
- Subscription fees are billed in advance through Stripe on a recurring basis until you cancel. Each plan carries limits (such as the number of active partners); exceeding a limit may require an upgrade.
- Your subscription renews automatically for successive periods unless cancelled before the renewal date. You can cancel at any time, effective at the end of the current billing period.
- Except where required by law, fees already paid are non-refundable, including for partial periods after cancellation. We may change our fees or plan limits on reasonable notice; changes take effect at your next renewal.
- You are responsible for any taxes applicable to your subscription other than taxes on our income.
4. Stripe and partner payouts
Subscription billing and partner payouts are processed by Stripe and are subject to the Stripe Connected Account Agreement and Stripe’s terms. To pay partners you must connect a Stripe account and maintain it in good standing. Partner commissions are funded from your own settled Stripe balance; Affiliatr does not hold, advance, or guarantee these funds. You remain solely responsible for paying the commissions you have agreed with your partners and for any associated tax and reporting obligations.
5. Managing your partners
You control your own affiliate programme. You set commission rates and terms, decide who to invite or approve, and define any coupon codes or referral links. You may approve, reject, suspend, deactivate, or remove any partner, and change or end your programme, at any time, with or without notice and with or without reason. Deactivating a partner immediately disables their referral link and coupon code and stops further commission accruing; commission already earned and confirmed before deactivation remains payable in the ordinary course, subject to clawback for refunds, chargebacks, or fraud. You are responsible for ensuring your commission terms and any communications with partners are lawful and not misleading.
6. Tracking, the conversion pixel and data
The Service may provide a tracking pixel or script for you to install on your website to attribute conversions. If you use it, you are responsible for displaying any required notices and obtaining any consents (including for cookies and similar technologies) from your visitors under applicable law. As between us, you are the controller of your customers’ and partners’ personal data and we process it on your behalf to provide the Service. You are responsible for having a lawful basis for that processing and for any privacy notices your own users require.
7. Acceptable use
You agree not to, and not to permit anyone to:
- use the Service for any unlawful, deceptive, or fraudulent purpose;
- promote prohibited goods or services, or content that is illegal or infringing;
- misrepresent commission terms to partners or withhold commissions properly earned;
- interfere with or attempt to gain unauthorised access to the Service, other accounts, or our systems; or
- resell or provide the Service to third parties except to operate your own programme.
8. Intellectual property
We retain all rights in the Service and our trademarks. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in your own content and data, and grant us the licence needed to host and process it to provide the Service.
9. Disclaimers and liability
The Service is provided “as is”. We do not warrant that it will be uninterrupted or error-free, or that tracking will capture every click or conversion. Nothing in these Terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or for fraud). Subject to that, we are not liable for loss of profits, revenue, goodwill, or data, or for indirect or consequential loss, and our total liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us in that period. We are not responsible for the acts or omissions of your partners or for any dispute between you and a partner or customer.
10. Indemnity
You will indemnify us against claims, losses, and reasonable costs arising from your use of the Service, your programme, your relationship with your partners or customers, or your breach of these Terms or of applicable law.
11. Suspension and termination
You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other users, or third parties. On termination your right to use the Service ends; we may delete your data after a reasonable period.
12. Changes to these Terms
We may update these Terms from time to time. If we make material changes we will give reasonable notice (for example by email or in-app). Continuing to use the Service after the changes take effect means you accept the updated Terms.
13. Governing law
These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.